Key Account Manager

Fire Door Inspection Solutions (FDIS) – part of the IDSL Group
Location: Mansfield

Full-time | 40 hours per week
Salary: basic up to £50,000 per annum

Fire Door Inspection Solutions (FDIS), part of the IDSL Group, is looking for an experienced Key Account Manager to join our growing team.

This is an exciting opportunity for a commercially driven individual to develop key customer relationships, win new business and drive sustainable revenue and margin growth across the construction and specification market.

You’ll manage existing accounts while identifying new project opportunities, engaging with customers early in the specification process and promoting our performance timber doorset solutions. Working closely with our estimating, technical, project management and manufacturing teams, you’ll help develop accurate, commercially competitive quotations that meet customer, technical and regulatory requirements.

You’ll also play an important role in promoting the wider Group offering, maintaining an accurate sales pipeline and ensuring a smooth handover from Sales to Project Management, allowing you to focus on developing further opportunities and growing the business.

If you’re confident building customer relationships, identifying commercial opportunities and converting them into profitable business, this is an excellent opportunity to make an impact within a growing specialist organisation.

What you’ll be doing

• Managing and growing existing customer accounts, securing repeat business and long-term partnerships.

• Identifying and winning new customers, projects and specification opportunities.

• Driving revenue and margin growth through proactive account management, upselling and cross-selling.

• Building relationships with contractors, developers, architects, specifiers and key decision-makers.

• Engaging with customers early to influence specifications and secure profitable projects.

• Supporting the development of accurate, competitive and technically compliant quotations.

• Promoting the wider Group offering, including ironmongery packages, TS3 and TSGuard fire sealant systems.

• Working closely with estimating, technical, manufacturing and project management teams to align customer requirements with project delivery.

• Ensuring accurate CRM records, managing the sales pipeline and maintaining reliable sales forecasts.

• Conducting account reviews to identify further sales and cross-selling opportunities.

• Ensuring clear and accurate handovers from Sales to Project Management, covering technical, commercial and customer requirements.

• Providing regular customer communication, reporting on opportunities and sharing market insights with internal teams.

What we’re looking for

• Proven experience in key account management and new business development.

• Experience managing and growing customer accounts within construction, manufacturing or a related industry.

• Technical knowledge of bespoke timber performance doorsets, including fire-rated and acoustic assemblies.

• Understanding of ironmongery, fire sealant systems, third-party certification and relevant building regulations.

• Ability to interpret technical drawings and specifications.

• Strong commercial awareness, with a focus on profitability and margin growth.

• Excellent negotiation, influencing and customer relationship management skills.

• Experience identifying opportunities to upsell and cross-sell products and services.

• Strong organisation and follow-up skills, with experience managing a sales pipeline and CRM system.

• Experience coordinating effective handovers between Sales and Project Management.

• A proactive, self-motivated and results-driven approach.

What we offer

• Competitive salary.

• 40 hours per week.

• 25 days holiday + 8 bank holidays.

• Life assurance – 2x salary.

• Access to a discount portal.

• Training and career progression opportunities.

• Opportunity to develop your career within FDIS and the wider PTSG Group.

About Fire Door Inspection Solutions, IDSL and PTSG

Fire Door Inspection Solutions provides specialist fire-door inspections, maintenance, repairs and replacements across the UK.

Fire Door Inspection Solutions is part of IDSL Group, which brings together Integrated Doorset Solutions, Fire Door Inspection Solutions, Hartland Fire and Fire Doors Rite. Together, these businesses provide an end-to-end service covering the manufacture, installation, inspection, maintenance and compliance of fire doors and doorsets.

IDSL Group is now part of PTSG, one of the UK’s leading providers of specialist services. PTSG employs more than 4,000 specialists, supporting over 90,000 customers across approximately 200,000 buildings.

Joining Fire Door Inspection Solutions means becoming part of a specialist team while gaining the stability, resources and career opportunities available across the wider IDSL and PTSG Groups.

Equality, diversity and inclusion

We are committed to creating an inclusive workplace where everyone is treated fairly, respected and able to fulfil their potential. We welcome applications from people of all backgrounds and make employment decisions based on ability, suitability and the requirements of the role.

As a Disability Confident employer, we are committed to removing barriers and supporting talented people with disabilities throughout the recruitment process and their careers.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.

We recognise the valuable skills that members of the Armed Forces community can bring to our organisation. We guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role.

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